As Hope House continues to grow, our employment needs will be posted on this page. If you would like to apply for a position with us, please follow the instructions below. Thank you for your interest in Hope House!

COMMUNITY STORE MANAGER  |  Full-time

Reports To: Director of Operations
Classification: Salary, 40 Hours per Week

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities Include but Not Limited To:

• Customer Interaction:
  • Greet customers, offer assistance & build relationships with shoppers
  • Promote store sales, Hope House Ministries' on-going programs (i.e. - Jobs for Life, Faith & Finances and other programs), and upcoming events.
• Develop and Oversee Daily Operations:
  • Straighten, clean and dust items, fixtures, and merchandise 
  • Ensure clothing shelves and hanging racks are priced, sorted and labeled
  • Return hangers to the hanger rack / sorting area(s)
  • Check and clean bathroom hourly (follow check in/cleaning sheet)
  • Vacuum rugs and clean floors (at end and beginning of the day)
  • Empty trash in clothing store and sorting area (at end and beginning of the day)
  • Assist other store employees, Hope House staff, and volunteers as needed
  • Follow policy and procedure of the Community Store
• Oversee Cashier:
  • Maintain clean and orderly checkout areas
  • Bag purchases for customers (if needed)
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts and change due to customers
  • Count money in cash drawers at beginning of shifts to ensure amounts are correct and there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

• Managerial Responsibilities:
  • Meet weekly with Director of Operations on Community Store reports, needs, sales, etc.
  • Create weekly schedule / plans and submit to Director of Operations at weekly meeting
  • Ensure the store is running efficiently and all staff and volunteer needs are met
  • Assist in volunteer recruitment to meet store needs
  • Facilitate pricing - all price changes must be approved by Store Manager
  • Create daily deposits and submit to organization Bookkeeper
  • Create/oversee a daily cleaning, stocking and organizational checklist
  • Approve refunds and exchanges, within the boundaries of store sale guidelines
  • Track inventory for store use and donations
  • Submit donation needs to Director of Operations weekly to promote to donors
  • Make sure all merchandise is priced, put in correct locations, and organized
  • Make sure all merchandise does not have other prices on it (yard sale stickers, etc.)
  • Schedule, facilitate and promote weekly / monthly store sales
  • Research and suggest promotional ideas with the Director of Operations
  • Perform 1-2 hour weekly walks to other community thrift stores for: ideas, pricing strategies, merchandising, etc.

Community Store Manager Job Qualifications:

• Must have 3-5 years of retail experience; managerial experience preferred
• A believer in the Lord, Jesus Christ, who is an active member in good standing at a local church
• Must be in agreement with the Statement of Faith of Hope House Ministries
• Ability to assess problems and quickly provide solutions to remedy problems
• Ability to relate to people and convey the mission and vision of Hope House to the community at large and individuals who may visit Hope House
• Ability to manage resources provided to Hope House in a way that is honorable to the Lord and the person or organization providing them
• Language Skills
  • Efficiently respond to questions from partners, staff, and members of the community; communicate effectively in both written and oral form; and, effectively present information to staff, public groups, and/or board of directors
• Reasoning Ability
  • ​Ability to define problems, collect data, establish facts, and draw valid conclusions; exhibit independent judgment in the development, implementation and evaluation of plans, procedures, and policies
• Computer Skills
  • Ability to work easily with MS Office, Charity Tracker, and any other software packages as necessary for the operation of Hope House

Employment Application: