Position Title: Community Store Manager
Reports To: Director of Operations
Classification: Full Time, Exempt

Essential Duties and Responsibilities
A Community Store Employee
Customer interaction | Responsibilities include but not limited to:
-Understand and live out the Hope House Ministries Mission and Values.
-Greet customers, Offer assistance & Build relationships with shoppers, donors, staff and volunteers
-Promote Store Sales, Hope House Ministry On-going programs (i.e. - Jobs for Life, Faith and Finances and other programs), and upcoming events.

Develop and Oversee Daily Operations | Responsibilities include but not limited to:
-Straighten, clean and dust items, fixtures, and merchandise
-Ensure clothing shelves and hanging racks are prices, sorted and labeled
-Return hangers to the hanger rack / Sorting Area(s)
-Check and clean bathroom hourly (Follow you check in/cleaning sheet)
-Vacuum rugs and clean floors (at end of the day and beginning of the day)
-Empty trash in clothing store and sorting area (at end of the day and beginning of the day)
-Assist other store employees, Hope House staff, and volunteers as needed
-Follow policy and procedure of the community store

Oversee Cashier | Responsibilities include but not limited to:
-Maintain clean and orderly checkout areas.
-Bag purchases for customers (if needed)
-Receive payment by cash, check, credit cards, vouchers, or automatic debits.
-Issue receipts and change due to customers.
-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
-Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Managerial Responsibilities | Responsibilities include but not limited to:
-Meet weekly with the Director of Operations on Community Store reports, needs, sales, etc.
-Create weekly schedule / plans and submit to Director of Operations at weekly meeting
-Make sure the store is running efficiently & all staff and volunteer needs are met.
-Assist in volunteer recruitment to meet store needs
-Facilitate pricing. All price changes must be approved by Store Manager
-Create daily deposits and submit to organization Book Keeper
-Create/oversee a daily cleaning, stocking and organizational checklist
-Approve refunds and exchanges, within the boundaries of store sale guidelines
-Keep track of inventory for store use and donations.
-Submit donation needs to Director of Operations weekly to promote to donors
-Make sure all merchandise is priced, put in correct locations, and organized
-Make sure all merchandise does not have other prices on it (Yard sale stickers, etc.)
-Schedule, Facilitate and promote weekly / monthly store sales.
-Research and suggest promotional ideas with the Director of Operations
-Perform 1-2 hour monthly walks to other community thrift stores for: Ideas, pricing strategies, merchandising, new ideas, etc.

Community Store Manager Job Qualifications:
-Must have 3-5 years retail experience. Managerial experience preferred.
-A believer in the Lord, Jesus Christ, who is an active member in good standing in a local church
-Must be in agreement with the Statement of Faith of Hope House Ministries, Inc.
-Ability to assess problems and quickly provide solutions to remedy problems.
-Ability to relate to people and convey the mission and vision of Hope House to the community at large and individuals who may visit Hope House.
-Ability to manage resources provided to Hope House in a way that is honorable to the Lord and the person or organization that provided it.

Language Skills:
-Efficiently respond to questions from partners, staff, and members of the community; communicate effectively in both written and oral form; and, effectively present information to staff, public groups, and/or board of directors.

Reasoning Ability:
-Ability to define problems, collect data, establish facts, and draw valid conclusions; exhibit independent judgment in the development, implementation and evaluation of plans, procedures, and policies.

Computer Ability:
-Ability to work easily with MS Office, Charity Tracker, and any other software packages as necessary for the operation of Hope House.